Gamification​ and Redesign of the Learning Management System at Relias
Interactive Mockup

Goals:
  • Create a new Learner Dashboard with gaming elements
  • Increase compliance by at least 30%
  • Increase competence
  • Increase use
  • System revitalization of a 20 yr old design
  • Create a standard for user testing
PictureOriginal Landing Page
Original Landing Page Issues
  • Average user logged on less than once a month
  • Average user only completed 6 courses a year
  • Only 1/3 of users were compliant with their courses
  • Users were not taking elective courses
  • No user testing was being done at Relias
PictureNew Gamification Dashboard Mockup
​Gaming Elements
  • Personalized Crest decorated with seals earned from each course
  • Coins to buy decor and crest outlines, more coins gained the earlier the course was completed
  • Overall level increases as the user takes more courses- higher level unlocks more complex seals that can be earned
  • Team leader board based on compliance and exam score, clients can customize their teams
  • Competitive and cooperative
  • Intrinsic and extrinsic rewards
  • Focused on positive rather than negative reinforcement
  • Newsfeed that shows crests instead of profile pictures, displays peer activity on courses taken and seals earned
Picture
Examples of User Created Crests
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Store UI
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New My Learning page (can be compared to the original landing page) gives users an immediate summary of their own courses
Results
  • Compliance increased by 300%
  • Average courses taken per user increased by 163%
  • Updated UI that provided a standard across the entire system
  • Put user testing on the road map
    • Conducted 37 usability tests on navigation, art style, UI preference, and content on Usability Hub
    • Tested with over 10,000 of our own users

Administrator Experience Redesign and Search Filters at Relias

PictureOriginal Search Filters
Issues:
  • Convoluted and gave our naive users too much to do
  • Menus within menus, unclear how each is related
  • Inconsistent and redundant terminology
  • Admins weren't using the feature without calling client care
Prototypes                                                                                               
Results:
  • Users who could complete the navigation test search by filter increased by over 100%
  • Icons were added for ease of understanding- 20% of users had English as a second language

First Mobile App for Relias

Goals: 
  • Utilize our network of users- the largest network that exists in our markets
  • Create a social learning tool to foster discussion, retention, and motivation
  • Be a platform for new products with shorter pieces of content
  • Give flexibility when taking courses
Mobile App Brainstorm Notes

General Responsibilites at Relias

  • Manage and guide two other associate UX Designers through basic design as they begin their career in UX.
  • Established a user research and testing protocol, and increased user testing from 0 to over 10,000.
  • Led, interpreted, and incorporated user feedback, gathered from in-person, navigation, and a/b tests.
  • Presented monthly to the Executive Leadership Team and delivered updates on current project status.
  • Collaborated with the Product Management and Engineering Teams to execute and iterate on designs.
  • Balanced business goals and client goals and to design and create features that would bring value to both.
  • Trained Relias employees in basic UX principles, software, and practices such as interaction and UI design.